Effective Date: 1 October 2023

1. Introduction

Floating Castle ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, products, or services.

2. Information We Collect

2.1 Personal Information: We may collect personal information, such as your name, email address, postal address, phone number, or payment details when you provide it to us.

2.2 Usage Information: We may collect data about your use of our website and services, including your IP address, browser type, device, operating system, and web pages you visit.

2.3 Cookies: We may use cookies to collect data about your browsing patterns and improve your online experience. You can manage your cookie preferences in your browser settings.

3. How We Use Your Information

3.1 Providing Services: We use your personal information to deliver products and services, process payments, and communicate with you about your orders and account.

3.2 Improving Our Services: We analyse usage data to enhance our website, products, and services, and to customise your experience.

3.3 Marketing and Communication: With your consent, we may send you promotional emails or messages about new products, special offers, or other updates.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your data with service providers and business partners who assist us in delivering our services or analysing website usage. These partners are bound by confidentiality and data protection agreements.

5. Data Security

We employ security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we use industry-standard practices, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

6.1 Access and Correction: You have the right to access and correct your personal information. You can update your account information at any time.

6.2 Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe link in our emails.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. If you believe a child has provided us with their personal information, please contact us, and we will promptly remove that data.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting a notice on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at the information listed here.